Support
The fastest way to get help is email. We read every message.
Email: support@mobilepulse.app
What helps us answer faster
- Your device model and Android version.
- The MobilePulse version (Settings → About in the app).
- Which module the issue is in (Charge Quality, Battery Drain, Network Signal, Storage Pressure).
- A short description of what you saw vs. what you expected.
- A screenshot if you can.
Common questions
Why does the app ask for the Location permission?
Reading Wi-Fi signal strength on Android requires the ACCESS_FINE_LOCATION permission. MobilePulse uses it only for that — it does not read or transmit your location. See the privacy policy for details. If you decline the permission, the other three modules still work.
The Charge Quality screen shows a wattage that looks low for my 65 W charger.
MobilePulse shows a battery-side input watt estimate — an estimate of the power reaching the battery, not the adapter's rated watt. The two are not the same number. Real input power is typically lower than the adapter's rating because of cable losses, port limits, charging temperature, current device load, and platform-side current limiting. MobilePulse cannot — and does not — claim to measure the adapter's rated output.
The Battery Drain screen says "insufficient observation time."
The Battery Drain module needs the app to be in the foreground for a few minutes before it can compute a meaningful drain rate. Open the app, leave the screen on, and check back after a short session.
The Network Signal screen shows "platform-limited."
Either the Location permission was declined (see above), or the platform did not expose the signal information for the current connection (for example, on some VPN configurations or mobile carriers). The module's connectivity and drop-count signals still work.
The Storage Pressure module says my device is in the Attention or Critical state.
That means free storage is below the threshold (Attention: less than 15%, Critical: less than 5%). MobilePulse does not delete or clean anything — review storage usage in your device's system Settings → Storage, where the operating system lets you safely remove caches, unused apps, downloads, and large media.
Does MobilePulse scan for viruses or malware?
No. MobilePulse is read-only and does not scan files, apps, or network traffic for malware.
Will there be an iOS version?
An iOS version is planned. Some signals available on Android are not available on iOS (the platforms expose different things to apps); the iOS version will show clear "platform-limited" states for the affected metrics.
Bug reports and feature suggestions
Send them to support@mobilepulse.app. We can't promise every suggestion will land in a release, but we read all of them.